Hardware Support

Optisoft Hardware Support - What is covered?

Telephone support on hardware
General advice on the smooth running of your system.
 
Fault diagnosis on hardware
Diagnosis of problems with your hardware and their solutions
 
Backup configuration
Assistance in setting up a backup routine for Optisoft data
Responsibility for regular backups and verification of the data remains with the user
 
Remote dial-in
Remotely accessing your PC to assist with problem diagnosis and resolution
 
Manufacturers standard warranty
Basic cover as provided by the manufacturer.
 
On-site cover by Optisoft
On-site visit by Optisoft accredited engineer if required.
 
Loan unit
Provision of loan unit if required.